Here’s how we ship and how returns work — no small print.
Shipping
Shipping is free across mainland Spain and the Balearic Islands. Each product has a different delivery time because it ships from a different warehouse:
| Product | Ships from | Delivery time |
|---|---|---|
| Carry bag (without wheels) | European warehouse | 7-12 working days |
| Wheeled bag | Factory | 15-25 working days |
You’ll receive a tracking number by email as soon as the parcel ships. Canary Islands, Ceuta and Melilla: contact us before ordering and we’ll confirm the delivery time and any customs charges.
Returns
You have 14 calendar days from receipt of your order to return it, no reason required (right of withdrawal, art. 102 et seq. of the Spanish Consumer Protection Act).
Conditions for a full refund
- The bag must arrive unused, with its tags and in its original packaging.
- You may open the parcel and check the product, just as you would in a physical shop.
- If the product shows signs of use (dirt, scuffs, odours, wear on wheels or handles, evidence of having carried a table), the corresponding loss in value will be deducted from the refund (art. 108.2 LGDCU).
- The return shipping costs are paid by the customer.
How to return
- Contact us via the contact page with your order number and the reason (optional).
- We’ll send you the return address within 48 working hours.
- Send the product packaged and pass us the tracking number.
- We refund to the same payment method within 14 days of receiving the parcel.
Faulty or damaged product
If the bag arrives broken, with a manufacturing defect or isn’t what you ordered, the 3-year legal guarantee covers you and we pay the return shipping. Send us photos within the first 48 hours and we’ll sort it with a replacement or a refund, whichever you prefer.